How to Make a Claim
If you are a member of Mountain Bike Australia and you have suffered an injury whilst participating in an official Mountain Bike Australia activity (including training, games, or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.
Please refer to the Policy Wording for policy terms, conditions and exclusions
Download a Mountain Bike Australia Personal Accident Claim Form:
Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.
Please return your Personal Accident claim form and supporting documentation to Mountain Bike Australia via post or email:
Mountain Bike Australia
PO Box 377,
Varsity Lakes QLD, 4227
Phone: (07) 5628 0110
Mountain Bike Australia will confirm receipt of your claim form and advise whether they require further information.
For assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: (02) 8599 8660 or local call cost only 1300 945 547
For existing claims enquiries please contact Corporate Services Network Claims Department (02) 8256 1770
The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.
Please refer to the table below for some common examples:
|Non-Medicare Medical Items; claimable as per the Personal Accident policy wording||Items covered by Medicare; not claimable through the Personal Accident Policy|
|Dental||Surgeon & Surgeon’s Assistant|
|Private Hospital Accommodation||X-Rays|
|MRI Scans*||MRI Scans*|
|*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.|
In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.
PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND MANAGEMENT LIABILITY
If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.
For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Mountain Bike Australia
V-Insurance Group Pty Ltd
Level 25, Angel Place,123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
CYBER LIABILITY & PRIVACY PROTECTION
As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, you must notify the insurer Dual. Dual have an incident hotline in place to help you manage matters. This incident hotline is handled by the International Service provider, Charles Taylor and will help you with finding a resolution to your matter.
Contact details are:
Ph: 1300 004 880
If you need further help please contact V-Insurance Group.